Payment Policy

Accepted payment methods

We accept the following payment methods at checkout:

• Major debit and credit cards, including Visa and Mastercard

• Shop Pay

We do not accept cash on delivery, cheques or bank transfers for online orders.

Currency and pricing

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges, if any, are shown at checkout before you pay. Orders over £50 qualify for free UK delivery.

When you are charged

Your payment is authorised and taken when you place your order. You will receive an order confirmation email once payment is successful.

Payment security

All payments are processed through Shopify's secure checkout. Card details are encrypted and handled by our payment providers; SMP Contractors Ltd never sees or stores your full card number.

Declined payments

If your payment is declined, please check your card details and billing address, or contact your card issuer. Orders are not processed until payment has been received in full.

Pricing errors

We take care to display accurate prices. If an item is listed at an incorrect price, we will contact you before dispatch and give you the option to continue at the correct price or cancel for a full refund.

Questions

For payment queries, contact info@smpcontractors.co.uk or +44 1449 723180