Privacy policy

Privacy Policy

Last updated: October 2026

This Privacy Policy explains how SMP Contractors Ltd ("we", "us" or "our") collects, uses and protects your personal data when you visit smpcontractors.co.uk or purchase from us.

We are the data controller for the personal data we process.

Who We Are

SMP Contractors Ltd
Priory Place, Priory Rd
Tiptree, Colchester
CO5 0QE
United Kingdom

Company number: 13564168
Email: info@smpcontractors.co.uk
Phone: +44 1449 723180

Data We Collect

Depending on how you use our website and services, we may collect:

  • Identity and contact data: name, email address, phone number, billing address and delivery address.

  • Order data: products purchased, order value and order history.

  • Payment data: payments are processed through our payment providers via Shopify. We do not store your full card details.

  • Technical data: IP address, browser type, device information and information about pages visited, collected through cookies and similar technologies.

  • Communications: information contained in messages you send to us by email, phone or through our contact forms.

How We Use Your Data

We use your personal data where necessary to:

  • Process and deliver your orders, handle returns and provide customer service.

  • Meet our tax, accounting and other legal obligations.

  • Keep our website secure, prevent fraud and improve our store.

  • Send marketing communications where you have given the required consent. You can unsubscribe from marketing communications at any time.

We process personal data using the appropriate lawful basis for the relevant purpose, including performance of a contract, legal obligation, legitimate interests and consent, where applicable.

Who We Share Data With

We only share personal data where necessary to operate our business and provide our services. This may include:

  • Shopify, which hosts our online store and processes orders.

  • Payment providers, which process card and Shop Pay payments.

  • Delivery carriers, such as Royal Mail, DPD and FedEx, where necessary to deliver your order.

  • Professional advisers, such as accountants, where necessary.

  • Authorities or other organisations where required by law.

We do not sell your personal data.

International Transfers

Some service providers, including Shopify, may process personal data outside the UK.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is handled in accordance with applicable UK data protection requirements and that appropriate safeguards are in place where required.

Cookies

Our website uses cookies and similar technologies to help the store function, remember information such as items in your basket, and support the operation of our website and services.

Some cookies may be essential for the website to function. Where applicable, you can manage cookies through your browser or the cookie controls provided on our website.

How Long We Keep Your Data

We keep order and transaction records for as long as necessary to meet our tax, accounting and legal obligations.

Other personal data is retained only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Under applicable UK data protection law, you may have the right to:

  • Access the personal data we hold about you.

  • Ask us to correct inaccurate or incomplete data.

  • Ask us to delete your data, where applicable.

  • Object to or ask us to restrict certain processing.

  • Request data portability, where applicable.

  • Withdraw consent at any time where we rely on consent to process your data.

To exercise your rights, please contact us at info@smpcontractors.co.uk.

We will respond to requests within the timeframe required by applicable data protection law.

Complaints

If you are unhappy with how we handle your personal data, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

SMP Contractors Ltd
Priory Place, Priory Rd
Tiptree, Colchester
CO5 0QE
United Kingdom

Email: info@smpcontractors.co.uk
Phone: +44 1449 723180